1190 Privacy Policy — Protecting Our Users' Data
This Privacy Policy explains how platform 1190 collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully before using our services.
Last updated: 2026
1. Information We Collect
Platform 1190 collects several types of information from users to enable services to function properly, process transactions, and ensure account security. The following are the categories of information that may be collected:
Account Information
During registration, you will be asked to provide your full name, email address, phone number, and any other information required to verify your identity. This information is used to create and manage your account on the 1190 platform.
Payment Information
When making deposits or withdrawals in Malaysian Ringgit (RM), the platform receives the necessary transaction information — such as payment reference numbers — via FPX, Maybank2u, CIMB Clicks, or Touch 'n Go eWallet. We do not store full bank card numbers or sensitive banking details directly on our servers — this information is handled by third-party payment processors that comply with industry security standards.
Device & Browser Information
We automatically collect technical information including IP address, device type, operating system, browser version, screen resolution, and access time. This information is used to optimise platform performance and detect suspicious activity.
Usage Data
In-platform activity records — such as pages visited, game types played, session duration, and actions taken — are collected for user experience improvement and internal analytics. This data is not shared with advertisers.
2. How We Use Your Information
All information collected by 1190 is used for clearly defined, legitimate purposes limited to what is necessary for platform operations. We do not use your data for purposes beyond the stated scope without obtaining your consent first.
- Account management: To create, verify, and maintain user accounts, and to process deposit and withdrawal transactions in MYR.
- Platform security: To detect and prevent fraud, unauthorised access, and misuse of the platform 1190 system.
- Customer support: To help resolve enquiries, complaints, or technical issues submitted by users through support channels.
- Service improvement: To analyse usage patterns and improve the overall interface and user experience on the platform.
- Legal compliance: To comply with legal requirements, regulations, or requests from relevant authorities when required.
3. Cookies & Session Tracking
The 1190 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device by your web browser when you visit the platform.
Types of cookies used
- Session cookies: A temporary cookie that expires as soon as you close your browser. Used to maintain your login status and session state while using the platform.
- Preference cookies: Saves your language settings and display preferences so you don't need to reconfigure them each time you visit the platform.
- Internal analytics cookies: Used to understand navigation patterns and improve interface design. This data is not shared with external advertising networks.
You can disable cookies through your browser settings, though please note that certain platform features may be affected if essential cookies are turned off.
4. Data Storage, Security & Third-Party Sharing
Storage & Retention Period
Your personal information is stored on secured servers and accessible only to authorised staff. Active account data is retained for as long as your account remains active. Once an account is closed or inactive for a specified period, data will be deleted or anonymised in accordance with platform 1190's internal procedures, unless extended retention is required to meet legal obligations.
Security Measures
Platform 1190 uses SSL (Secure Socket Layer) encryption to protect all communication between your device and our servers. User passwords are stored in encrypted format and cannot be read by our staff. Administrative access to the database is restricted and continuously monitored.
While we take reasonable security measures, no online system can guarantee absolute security. Users are encouraged to use strong passwords and not share their login credentials with anyone.
Third-Party Sharing
Platform 1190 does not sell, rent, or trade users' personal information to third parties for advertising purposes. Information may be shared only in the following circumstances:
- With trusted payment processors to facilitate secure MYR transactions.
- With technical service providers that assist in platform operations, subject to strict confidentiality agreements.
- When required by law or directed by a competent authority through lawful procedures.
- In the event of a platform merger, acquisition, or asset transfer, users will be notified in advance.
5. User Rights Over Personal Data
Platform 1190 users have rights over their personal data, which can be exercised through customer support.
You have the right to request a copy of the personal information we hold in relation to your account. This request can be submitted via the support email and will be processed within a reasonable timeframe.
If your personal information is inaccurate or out of date, you can request a correction through the account settings section or by contacting the 1190 support team directly.
You may request deletion of your personal data by closing your account. Requests will be processed in accordance with established procedures, subject to any applicable legal data retention obligations.
6. Policy Changes & How to Contact Us
Changes to the Privacy Policy
1190 platform reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to registered users via email or a prominent notice displayed within the platform. The updated Policy takes effect immediately upon publication on this page. Users are encouraged to check this page periodically to stay informed on how we handle their personal data.
Continued use of platform 1190 after any changes are published will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you may stop using the platform and request account closure.
Contact Our Privacy Team
For any enquiries, concerns, or requests relating to your personal data on platform 1190, please contact us by email at [email protected]. Clearly state that your message concerns privacy in the email subject line so your request can be promptly directed to the relevant team.
You may also refer to FAQ page us for answers to common questions about your account, security, and platform usage. More details on our terms of use can be found in the Terms & Conditions platform.
More Questions About Your Data?
Check the FAQ section for quick answers, or contact 1190 support via email. You can also register a new account to get started on the platform.