1190 Responsible Gaming — Play Smart, Live Balanced
1190 believes digital entertainment should be a source of enjoyment, not stress. This page provides guidance, self-control tools, and important information to help you play wisely and responsibly.
1. 1190's Commitment to Responsible Gaming
1190 takes social responsibility seriously. We believe online gaming should be enjoyed purely as entertainment — not as a way to generate income or escape life's problems. Our commitment is to provide a safe, fair gaming environment that supports the well-being of users in Malaysia.
As part of this commitment, 1190 provides self-control tools that users can use to manage their own gaming activity. We also enforce a minimum age policy of 18, and work to ensure the platform is not accessible to individuals in vulnerable situations.
We encourage all users to read this guide carefully and make use of the available tools if they feel their gaming activity is beginning to affect their daily life, finances, or relationships.
2. Signs of At-Risk Gaming Behaviour
Recognising the early warning signs is an important first step. Gambling becomes a problem when it starts controlling you, rather than the other way around. Here are some signs to watch out for:
- Spending more time or money than planned while gaming.
- Continuing to play despite losses, hoping to recover the money lost (chasing losses).
- Hiding your gaming activity or how much you've spent from family or friends.
- Feeling restless, irritable, or having trouble sleeping when you can't play.
- Using money meant for daily necessities such as rent, bills, or food as gambling funds.
- Gaming activity beginning to interfere with work, studies, or personal relationships.
- Borrowing money or selling belongings to keep playing.
If you recognise two or more of the signs above in yourself or someone close to you, it is the right time to take steps toward self-control or seek professional help.
3. Setting Time & Budget Limits
The most effective way to keep your gaming in check is to plan ahead before you start. Here is some practical advice from the 1190 platform:
Healthy Time Limits
- Set a maximum session duration before you log in.
- Set a reminder or alarm on your phone to alert you when your time limit has been reached.
- Take at least a 10-minute break every hour to clear your head and reassess.
- Avoid playing when you're tired, sad, stressed, or under the influence of alcohol, as your judgment may be impaired.
Smart Budget Limits
- Only use discretionary funds (entertainment money) for gaming — never money set aside for daily necessities.
- Decide on the maximum amount in MYR (RM) you're comfortable losing in a month before you start playing.
- Once you've reached your budget limit, stop playing — even if you're feeling lucky. Decisions made in the heat of the moment often lead to regret.
- Never borrow money to play. Any winnings are a bonus, not a guarantee.
4. Self-Control Tools on the 1190 Platform
The following tools are available to help users actively manage their gaming experience.
Users can set daily, weekly, or monthly deposit limits in RM through their account settings. Once a limit is set, the system will prevent any deposits that exceed the specified amount. These limits are designed to help you stay within a comfortable budget.
The temporary break (cooling-off) option lets you step away from the platform for 24 hours, 7 days, or 30 days. During this period, your account cannot be used to play even if you attempt to log in. It gives you time to reflect without pressure.
For those who need a more serious step, the self-exclusion option allows you to request a temporary or permanent closure of your account. Contact the 1190 support team at [email protected] for assistance with this.
5. Protection of Minors
1190 sets a strict minimum age of 18 for all registered users, with no exceptions. We enforce this policy through identity verification during registration and periodic reviews. Any account found to belong to a minor will be terminated immediately.
We encourage parents and guardians to take the following steps to protect children and teenagers from accessing online gambling platforms:
- Ensure devices used by children are protected with strong passwords and are not shared.
- Use parental control software available on your smartphone and computer operating systems to block access to gambling websites.
- Do not save your login credentials automatically on shared devices.
- Have an open and honest conversation with your teenager about the risks of online gambling.
If you suspect a minor is using the 1190 platform, please report it to our support team immediately at [email protected].
6. Life Balance & Seeking Professional Help
Responsible gaming means it occupies only a small part of your balanced life, not the centre of it. Make sure you keep up with other activities that bring joy and fulfilment — time with family, sports, hobbies, and meaningful work.
If you or someone you know is struggling to control their gaming habits, don't be embarrassed to seek help. It's a sign of strength, not weakness. Steps you can take include:
- Talk to a trusted family member or friend about your concerns.
- Reach out to a counsellor or psychologist for professional support.
- Reach out to mental health helplines available in Malaysia for guidance and referrals.
- Using the self-control tools provided by the 1190 platform to give yourself a break.
The 1190 support team is ready to help you activate any self-control tools or find out more about responsible gaming. Reach us by email at [email protected] anytime. You can also find additional information through the FAQ us.
Have a Question or Need Help?
Check the FAQ section for quick guidance, or contact 1190 support via email. If you're new here, create an account and start with limits that work for you.